Complaint Submission Procedure
Clients can lodge any enquiry or complaint in writing, duly signed, together with its supporting documents. The letter is to be sent:
- by post, email or fax to the Complaint Unit of the respective insurance/takaful operator;
or
- to each individual insurance/takaful operator website
Alternatively, if clients do not wish to deal with the insurance/takaful operator directly, they may seek our assistance to forward their complaints to the insurance/takaful provider.
If the client is not satisfied with our firm, the client can make a complaint in writing, duly signed, to
FZM Wealth Advisor Sdn. Bhd.
Level 23-1, Premier Suite, One Mont Kiara,
No. 1 Jalan Kiara,
Mont Kiara,
50480 Kuala Lumpur
if the client is not satisfied with the reply provided by the insurance/takaful operator or the outcome of the complaint resolution, the client may present their case to:
- Ombudsman for Financial Services (664393P)
(Formerly known as Financial Mediation Bureau)
14th Floor, Main Block
Menara Takaful Malaysia
No. 4, Jalan Sultan Sulaiman
50000 Kuala LumpurPhone/fax: 603-2272 1577 - If the complaint does not fall within the scope of OFS, the client may refer to Bank Negara Malaysia:Laman Informasi Nasihat dan Khidmat (LINK)
Tingkat Bawah, Blok C Bank Negara Malaysia
Peti Surat 10922
50929 Kuala LumpurTel: 1300 88 5465 or 03-21741717
Fax: 03-21741515
Email: bnmtelelink@bnm.gov.my
