Complaint Submission Procedure

Clients can lodge any enquiry or complaint in writing, duly signed, together with its supporting documents.  The letter is to be sent:

  • by post, email or fax to the Complaint Unit of the respective insurance/takaful operator;

or

  • to each individual insurance/takaful operator website

Alternatively, if clients do not wish to deal with the insurance/takaful operator directly, they may seek our assistance to forward their complaints to the insurance/takaful provider.

If the client is not satisfied with our firm, the client can make a complaint in writing, duly signed, to

FZM Wealth Advisor Sdn. Bhd.
Level 19, Boutique Office 1 (B-01-D) Menara 2,
KL Eco City, Pantai Baru,
No.3, Jalan Bangsar,
59200 Kuala Lumpur

if the client is not satisfied with the reply provided by the insurance/takaful operator or the outcome of the complaint resolution, the client may present their case to:

  • Ombudsman for Financial Services (664393P)
    (Formerly known as Financial Mediation Bureau)
    14th Floor, Main Block
    Menara Takaful Malaysia
    No. 4, Jalan Sultan Sulaiman
    50000 Kuala Lumpur

    Phone/fax: 603-2272 1577

     

  • If the complaint does not fall within the scope of OFS, the client may refer to Bank Negara Malaysia:

    Laman Informasi Nasihat dan Khidmat (LINK)
    Tingkat Bawah, Blok C Bank Negara Malaysia
    Peti Surat 10922
    50929 Kuala Lumpur

    Tel: 1300 88 5465  or  03-21741717
    Fax: 03-21741515
    Email: bnmtelelink@bnm.gov.my