Complaint Submission Procedure

Clients can lodge any enquiry or complaint in writing, duly signed, together with its supporting documents.  The letter is to be sent:

• by post, email or fax to the Complaint Unit of the respective insurance/takaful operator;

or

• to each individual insurance/takaful operator website

Alternatively, if clients do not wish to deal with the insurance/takaful operator directly, they may seek our assistance to forward their complaints to the insurance/takaful provider.

If the client is not satisfied with our firm, the client can make a complaint in writing, duly signed, to

FZM Wealth Advisor Sdn. Bhd.
Level 19, Boutique Office 1 (B-01-D) Menara 2,
KL Eco City, Pantai Baru,
No.3, Jalan Bangsar,
59200 Kuala Lumpur

if the client is not satisfied with the reply provided by the insurance/takaful operator or the outcome of the complaint resolution, the client may present their case to:

• Ombudsman for Financial Services (664393P)
  (Formerly known as Financial Mediation Bureau)
  14th Floor, Main Block
  Menara Takaful Malaysia
  No. 4, Jalan Sultan Sulaiman
  50000 Kuala Lumpur

  Phone/fax: 603-2272 1577

   

• If the complaint does not fall within the scope of OFS, the client may refer to Bank Negara Malaysia:

  Laman Informasi Nasihat dan Khidmat (LINK)
  Tingkat Bawah, Blok C Bank Negara Malaysia
  Peti Surat 10922
  50929 Kuala Lumpur

  Tel: 1300 88 5465  or  03-21741717
  Fax: 03-21741515
  Email: bnmtelelink@bnm.gov.my